Frequently Asked Questions

At this time, we sell digital membership cards. Once you place your order, you will receive an email with instructions on how to register your membership card and access all of our great deals.

No, you will need to use our online booking engines or if instructed call the hotel direct. We do not reserve or cancel reservations. Once you have completed your booking, you will receive a phone number to the reservation department to help you in the event you need to cancel or modify reservations.  

Your annual digital membership card is valid for 12 months from the date of registration.  Learn more about our different discount membership levels at https://membership.hotelsetc.com/  

After the expiration of your digital membership card, you will need to purchase another membership card in order to keep receiving great deals on travel and local activities. 

We do not offer refunds in any circumstance. Please refer to our "Refund Policy" page for more information.